At Nextpeer, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the Nextpeer platform (the "Platform"). By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue using our Platform immediately.

This Privacy Policy applies to all services offered by Nextpeer, including our website, mobile app, and any other online services that link to this policy.

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a. Personal Information

When you register for an account or use our services, we may collect personal information such as:

• Contact information: Your phone number and username (which is anonymous).
• Account credentials: If you sign in using Google or Apple, we collect authentication tokens through these providers, but we do not collect passwords.
• Payment information: Billing address and payment-related details (only collected for paid subscriptions).

b. Usage Data

We automatically collect certain information when you use the Platform, including:

• Device information: Information about the device you use to access the Platform, such as IP address, operating system, browser type, and device identifiers.
• Log data: Details about your interactions with the Platform, such as the features you use, the pages you view, the time spent on the Platform, and other usage statistics.
• Location data: General location data based on your IP address or device settings, if location services are enabled.

c. Communications and Interactions

We may collect data regarding your communications with our support team, as well as any messages, chats, or interactions you have with Nora (our AI companion), other users, or peer groups within the Platform.

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your activity on the Platform and to provide a better user experience. Cookies allow us to store information such as your preferences, login status, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide Our Services

• Account management: To create, manage, and maintain your account, and provide customer support.
• Service delivery: To facilitate interactions with Nora, peer groups, and other features on the Platform.
• Personalization: To customize your experience, such as recommending content or peer groups based on your preferences and activity.

b. To Improve the Platform

We analyze usage data to understand how users interact with the Platform, identify trends, troubleshoot technical issues, and make improvements to enhance the overall user experience.

c. To Communicate with You

• Service updates: To send you updates related to the Platform, including security alerts, changes to our services, or important account-related information.
• Marketing communications: If you opt in, we may send you newsletters, promotions, and other marketing materials related to Nextpeer. You can opt out of receiving these communications at any time by following the instructions in the communication or contacting us.

d. To Process Payments

For users who subscribe to paid plans, we use your payment information to process transactions and manage billing.

e. For Legal and Compliance Purposes

We may use your personal information to comply with legal obligations, such as regulatory requirements or law enforcement requests, and to enforce our Terms and Conditions.

3. Sharing Your Information

Nextpeer does not sell your personal information to third parties. However, we may share your information in the following cases:

a. With Service Providers

We may share your personal information with trusted third-party service providers who assist us in providing services, such as payment processors, cloud hosting services, analytics providers, and customer support platforms. These service providers are bound by confidentiality obligations and may only use your data for the purposes outlined in this Privacy Policy.

b. In Business Transfers

If Nextpeer undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity as part of that transaction.

c. For Legal Reasons

We may disclose your personal information if required by law or in response to valid legal processes, such as subpoenas, court orders, or law enforcement requests. Additionally, we may share your information to protect our rights, investigate potential violations of our Terms and Conditions, or to address fraud or security concerns.

d. With Your Consent

We may share your personal information with third parties when you give us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you delete your account, we will take reasonable steps to ensure that your personal information is no longer accessible, but some data may be retained for compliance with legal obligations, dispute resolution, or enforcement of our agreements.

5. Data Security

We take data security seriously and implement technical, administrative, and physical safeguards to protect your personal information. These measures include encryption, secure access controls, and regular monitoring for vulnerabilities. However, no system can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your data.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Please notify us immediately if you suspect unauthorized access to your account.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

a. Access and Rectification

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

b. Deletion

You have the right to request the deletion of your personal information, subject to certain legal limitations.

c. Data Portability

You may request a copy of your personal information in a structured, machine-readable format, and you have the right to transmit that data to another entity.

d. Restriction of Processing

You may request that we limit the processing of your personal information under certain circumstances.

e. Objection to Processing

You may object to the processing of your personal information in certain situations, such as for marketing purposes.

f. Withdraw Consent

If we rely on your consent to process your personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

7. International Data Transfers

Nextpeer operates globally, and your personal information may be transferred to, stored, or processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information internationally, we take steps to ensure that your information receives adequate protection, such as using standard contractual clauses approved by the European Commission or other mechanisms required by applicable law.

8. Children's Privacy

Nextpeer is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, by providing additional notice (such as sending a notification to your account or posting a notice on our website).

Your continued use of the Platform after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Nextpeer Support

Email: support@nextpeer.co

Address: 3001 S Hardin Blvd 110 Mckinney, TX 75070

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